Avinode AB jobb i Göteborg

About the job
We are looking for a fearless, positive, and motivated Customer Onboarding Specialist to join our dedicated Customer Onboarding Team at Avinode Group. Your entrepreneurial spirit and energy drive you to act and accomplish tasks efficiently. Supporting the team and prioritizing the customer experience are second nature to you. Building strong, enduring relationships comes naturally, and you possess a keen interest in aviation. You will be a part of a warm, inclusive, and supportive workplace, where a bit of quirky humor is always welcome. Are you up for this exciting challenge?
What you will be doing
• Play a vital role in ensuring our members' success. You'll guide them through the onboarding process, help them implement our cutting-edge Avinode Group services, and ensure they reach their operational goals while unlocking the full potential of our products.
• Working closely with our customers, you'll optimize their product utilization, guarantee their satisfaction with our services, and ensure they're up and running smoothly.
• With your technical expertise, quick learning abilities, and exceptional project management skills, you'll be the driving force behind their success story.
• You will help and educate customers to achieve their goals through collaboration with our solutions, focusing on improving feature adoption and consistent onboarding.
• Engaging with our customers through demos, webinars, and training sessions. You are expected to ensure expectational service for our customers and help them with troubleshooting issues during onboarding.
• You will also need to actively seek and rely upon customer feedback for product development.
• You naturally delve into issues, generate ideas, and find solutions.
What you will bring along
• Bachelor’s Degree and a minimum of 4+ years relevant experience in fintech and/or payments and banking.
• Background or exposure to managing multiple priorities and resources at one time, working with cross-functional teams.
• Excellent written and verbal communication skills and presentation abilities
• Technical aptitude – understands that the way to great products and features is through iteration and learning.
• Strong experience designing and supporting digital onboarding journeys, including familiarity with tools that enable automated workflows, guided experiences, and scalable customer engagement.
• Ability to communicate complex technical features in simple terms.
• Ability to prioritize multiple competing priorities and projects in a fast-paced environment, both in a team and individual environment.
• Ability to understand different customers' pain points and solve them.
• Great advantage if you have experience in the aviation industry.
• Building strong, enduring relationships comes naturally, and you possess a keen interest in aviation.
What do we offer you?
We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard.
• Ability to schedule your calendar with flexible work locations.
• Competitive salary and benefits
• Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important.
• Great opportunities to develop certain skill or to learn new things with trainings. We want to support your development and dreams.
Want to join our crew? Sounds like a great fit for you? You’ll find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website. Kindly apply for this position through the “apply” button with your CV and cover letter in English as soon as possible. We are not able to accept applications via email. Please note that selections will be running continuously so don’t wait to apply! About Avinode Group Avinode Group, owned by Camp Systems, offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.
Our essentials are crafted to minimize stress and maximize profit for brokers and operators. The suite includes the world’s leading sourcing platform for air charter, making it easy to find aircraft, book trips and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. With a fully integrated payment solution our customers can rely on a hassle-free process from quoting to booking and paying.
With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue. Avinode seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us every day to exceed expectations.
Avinode is an equal opportunity employer. We care about having the best people at Avinode. We want you for what you can do and who you are as a person.
Want more details? Discover the value our essentials bring to our customers every day.

As our Payment Operations Specialist, you deliver payment operations via our Paynode payment platform while ensuring a high level of service, data security and compliance. This includes guiding prospective members globally through the Know Your Business (KYB) and activation process, supporting the rollout of new payment capabilities, providing technical support and service, and troubleshooting payment transactions. This role is part of the broader payment operations team and works collaboratively to improve the delivery of the overall payment offering.
Paynode is the name of the Avinode Group payment platform specifically designed to facilitate payments in the air charter industry. With Paynode, our members can make and receive payments with anyone, anywhere – all in one easy workflow.


What you will do
Conduct and manage KYB/KYC screenings as required by our processors.
Ensure compliance with jurisdictional regulatory requirements related to KYB.
Manage member/client service issues such as payments, chargebacks/disputes, manual fraud, and sanctions.
Communicate with clients to resolve member’s user experience issues and provide feedback to relevant teams for development and delivery.
Support internal teams with payment-related inquiries and issues.
Drive operational excellence and continuous improvement for all existing and future payment methods.
Work with engineering and external partners to troubleshoot and resolve payment issues in a systematic and timely fashion.
Ensure timely resolution of delayed payments/incidents and investigate ongoing payment issues.
Collaborate with internal stakeholders to identify and drive the implementation of new payment ideas and opportunities.
Identify opportunities for product/service automation for scaling.



Who you are
You understand payment-driven ecosystems, including payment methods, card networks, acquiring and processing, and the regulatory environment.
Experienced in working cross-functionally with Product, Compliance, Legal, Risk, and Engineering to prioritize work.
Experience in supporting continuous improvement projects. You have strong problem-solving skills and sound judgment.
Excellent communication skills and ability to communicate effectively across different cultures and time zones.
You are customer-oriented and strategic, as well as a data-driven thinker.
Analytical skills and experienced in establishing and tracking metrics.
Proactive and able to identify and resolve issues independently. You are adaptable and embraces change. Determined to learn and develop.
Tech-savvy and proficient in CRM and Excel/Spreadsheets. You take ownership and accepts responsibility.



You also have
3+ year hands-on experience in payment operations
Flexibility in working hours to engage with markets across multiple time zones
A Bachelor’s degree or equivalent is preferred but not required
Ability to travel domestic and internationally if needed



Why Avinode Group
We are revolutionizing an industry. We love being at the forefront of the market.
We are a small company with a big footprint. You will be seen and be heard.
You will be surrounded by Noders who love what they do in work and love what they do outside of work.



Sounds like a fit for you?Please send your application to: kim.ong@avinode.com
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

In this role you are responsible for designing and improving business processes and services as part of Avinode Group’s desire to continually improve value delivery to our customers. The purpose of this role is to understand the group’s vision and strategies and drive organizational change and transformation initiatives to grow our SaaS commercial capabilities. Your portfolio of projects will focus heavily on enhancing operational efficiency both within and across Customer Success, Customer Experience, Product & Finance teams. You will report to the SVP Commercial Development.
What you’ll do:
Improve how we work
Conduct needs analysis, data analysis and discovery to hone and clarify objectives or problems we are trying to solve.
Seek out best practices for SaaS and subscription business models – identify opportunities to apply those best practices to our processes and measures.
Define and scope solutions to challenging and complex processes, while optimizing core business systems, such as Microsoft Dynamics, Business Central, etc.
Ensure key processes are well defined, documented, supported by our systems, measurable, adopted and adhered to.
Assess what’s working and what’s not with a drive to make it easier to do business – both for our internal customers and our external customers.
Monitor key metrics (such as conversion ratios and time between process milestones) to evaluate the effectiveness of processes and where improvements are needed.
Work closely and coordinate with CRM product owner, data engineer and other internal teams for execution and delivery.

Manage a portfolio of projects
Follow and role model Project Management best practices.
Deliver in a Lean, agile and iterative way (not waterfall approach).
Engage and manage stakeholders to ensure optimal collaboration, seek common ground and alignment.

As a superstar in this role you
Derive pleasure from putting data perfectly in its right place and making processes error-free, scalable, and beautiful.
Have the perfect blend of enough technical ability to configure systems such as Microsoft Dynamics as well as consultative business acumen to drive change in process.
Are excited for the opportunity to build the scalable operational process that will be key to our success as we grow.
Are curious, never satisfied and a champion of making work easier – both for our staff and our customers.
Are a self-starter, resilient and adaptable – you are comfortable working with ambiguity and are able to work remotely from your manager.



You also have
A Bachelor’s degree or equivalent
3+ years hands-on experience in sales operations or similar
5+ years project management experience
Experience working at a SaaS company
Dynamics CRM experience is a huge plus
Ability to travel internationally