Göteborg: Influential & Sponsorship Coordinator to our Gothenburg Head Office

Hitta ansökningsinfo om jobbet Influential & Sponsorship Coordinator to our Gothenburg Head Office i Göteborg. Är det intressant kan du gå vidare och ansöka jobbet. Annars kan du klicka på arbetsgivaren eller yrkesbenämningen för att se alla jobb i Göteborg inom den kategorin.

Publicerad: 2021-03-10 // Varaktighet: Heltid

Are you the diligent Influential & Sponsorship Coordinator we’re looking for?
Are you quick to pick up on industry trends and transform ideas into actionable campaign strategies and execute on them? Are you passionate about gaming, eSport and/or technological innovation? Are you self-driven, with an excellent grasp of the English language (Swedish not required) with a systematic approach to documentation, processes and KPIs? Are you ready to motivate why your educational and professional background make you the ideal candidate for this role? Because if you are, we may have our answer.

Welcome to our marketing department
The mission is to make the distinct silhouette of Fractal products the first association for concepts like ‘Enthusiast computer’, ‘Gaming PC’ or ‘Dream Build’. Your key part in achieving this will be to ensure maximum coverage in earned and sponsored channels and to drive initiatives that will achieve and hold top-of-mind status for Fractal. As part of the Media & Influential department, you will not only defend Fractal’s leading position in current key market segments, but also take part in expanding our reach exponentially. Through pioneering activities and partnerships, you will spread awareness of all the benefits of being a PC enthusiast and a part of the Fractal community.

Your to-do-list
Your main responsibilities will include (but not be limited to):
Coordinating marketing activities with primarily influencers and partner channels, making sure all related tasks are followed-up on, tracked and documented
Identifying and developing influential relationships with streamers, event organizers, content creators etc.
Coordinating and supporting regional marketing influential activities and campaigns together with Regional Marketing Teams
Building community engagement through coordinating influencer activities that will create awareness of Fractal community and promote brand ambassadorship
Influential analytics; creating a global indexed reference of all key channels on relevant platforms



Some of your strong points
Meticulous in tracking processes and documentation. Demonstrable experience in international coordination a strong plus
Calmly keeping track of a large number of simultaneous projects and conversations
Strong communication skills (English)
Able to efficiently take an idea/concept and create presentations and action plans with clearly defined milestones and deliverables
Professional and energetic demeanour and ability to interact effectively with internal teams and external partners across various countries and cultures

Interviews are ongoing
This is a full-time position at HQ in Sisjön, Göteborg. Questions can be addressed to Hiring Manager: victor.elveljung@fractal-design.com.


About the company
We are a leading PC gaming hardware manufacturer with offices in Sweden, USA and Taiwan supplying 45 countries with computer cases, power supplies and accessories. Our company is growing and we are now looking for an Influential & Sponsorship Coordinator to join us full time at the Göteborg head office (Sisjön) and team up with our global marketing department.

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Projektledare inom marknadsföring

Läs mer Mar 18
Är du en ambitiös och erfaren digital ninja med högskoleutbildning och passion för marknadsföring? Vår kund söker nu en Projektledare med erfarenhet inom marknadsföring som vill ta nästa steg i karriären.

Om Dig:
Vi söker dig som är driven, framåt och älskar utmaningar! Du är orädd, modig och ser möjligheter i allt du tar dig an. Din entusiasm kombinerat med en stark arbetsvilja och resultatorientering gör dig till den perfekta kandidaten för vår kunds roll som Projektledare.

Dina Kvalifikationer:

- Högskoleutbildad och digital ninja.

- Erfarenhet av att arbeta med Wordpress, Meta och LinkedIn-annonsering med bevisade goda resultat.

- Färdigheter i Photoshop och skapande av rörligt innehåll för Meta och LinkedIn.

- Kunskap om UTM-tagging, Google Analytics samt avancerade e-mailmarknadsföringsverktyg som Apsis eller Mailchimp.

Din Erfarenhet: Vi ser att du kommer med erfarenhet från digital kommunikation och är van att arbeta hands on med projekten.

Ditt Uppdrag:
Som vår projektledare kommer du inte bara att driva vår digitala närvaro, utan även projektleda våra event och mässor. Vi letar efter någon som inte bara vill sitta bakom en skärm, utan även trivs med att vara på plats och leda projekt till framgång.

Vi Erbjuder:

- En dynamisk arbetsmiljö där din passion och drivkraft kommer att uppskattas.

- Möjlighet att göra karriär och ta nästa steg som affärchef.

- Utmanande och varierande arbetsuppgifter inom digital marknadsföring och eventhantering.

Ansökan:
Om du är redo att ta nästa steg i din karriär och har den passion och erfarenhet vi söker, skicka din ansökan och CV till oss. Vi ser fram emot att välkomna en modig och ambitiös digital marknadsförare till vårt team!

Detta är en direktrekrytering till vår kund som är inom event branschen.

Start omgående: Med placering i göteborg

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Marketing Coordinator (Internship)

Läs mer Feb 26
Description
Agile Gothenburg is looking for a marketing coordinator to assist in a new project that aims at providing education and advisory in investing, trading, and wealth management.
Responsibilities
Develop and maintain a WordPress website
Create and share valuable social media content
Plan and develop promotional material for different events
Develop and implement marketing campaigns and keep track of their performance
Expand the social media platform by incorporating additional channels
Monitor the marketing budget

Requirements
Rocking (or about to rock) a degree in marketing or similar
Experience in WordPress
Experience in social media and video-sharing platforms
Experience in web analytics and ads
Experience in using AI (without making things robotic!)
Experience in working in a virtual workplace
Communicative, progressive, social, and outgoing
Available for business trips/retreats in pairs or a group

Keywords
Google Workspace, Microsoft 365, WordPress, Google Analytics and Ads, Google Search Console, Bing Webmaster Tools, LinkedIn, Facebook, Instagram, YouTube, TikTok, X (Twitter), Threads, Canva, Filmora, Photoshop Elements, Premiere Elements, ChatGPT, DALL·E
Seen as merit
Experience in investing, trading, money management, and stores of value.
Location
Sweden, preferably Gothenburg.
Form of employment
Internship
Scope of work
Part-time (20 h/w)
Duration
6 months with a possibility of extension.
Application
Please send your application by email to hr@mooninvestments.org including “Marketing Coordinator” in the subject line. We’re looking forward to hearing from you!

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Projektledare inom marknadsföring

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Är du en ambitiös och erfaren digital ninja med högskoleutbildning och passion för marknadsföring? Vår kund söker nu en Projektledare med erfarenhet inom marknadsföring som vill ta nästa steg i karriären.

Om Dig:
Vi söker dig som är driven, framåt och älskar utmaningar! Du är orädd, modig och ser möjligheter i allt du tar dig an. Din entusiasm kombinerat med en stark arbetsvilja och resultatorientering gör dig till den perfekta kandidaten för vår kunds roll som Projektledare.

Dina Kvalifikationer:

- Högskoleutbildad och digital ninja.

- Erfarenhet av att arbeta med Wordpress, Meta och LinkedIn-annonsering med bevisade goda resultat.

- Färdigheter i Photoshop och skapande av rörligt innehåll för Meta och LinkedIn.

- Kunskap om UTM-tagging, Google Analytics samt avancerade e-mailmarknadsföringsverktyg som Apsis eller Mailchimp.

Din Erfarenhet:
Vi tror att du har gedigen erfarenhet från en marknadsavdelning inom retail och besitter framstående kunskaper inom digital marknadsföring.

Ditt Uppdrag:
Som vår projektledare kommer du inte bara att driva vår digitala närvaro, utan även projektleda våra event och mässor. Vi letar efter någon som inte bara vill sitta bakom en skärm, utan även trivs med att vara på plats och leda projekt till framgång.

Vi Erbjuder:

- En dynamisk arbetsmiljö där din passion och drivkraft kommer att uppskattas.

- Möjlighet att göra karriär och ta nästa steg som affärchef.

- Utmanande och varierande arbetsuppgifter inom digital marknadsföring och eventhantering.

Ansökan:
Om du är redo att ta nästa steg i din karriär och har den passion och erfarenhet vi söker, skicka din ansökan och CV till oss. Vi ser fram emot att välkomna en modig och ambitiös digital marknadsförare till vårt team!

Detta är en direktrekrytering till vår kund som är inom event branschen.

Start omgående: Med placering i göteborg

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Projektledare inom marknadsföring

Läs mer Nov 14
Är du en ambitiös och erfaren digital ninja med högskoleutbildning och passion för marknadsföring? Vår kund söker nu en Projektledare med erfarenhet inom marknadsföring som vill ta nästa steg i karriären.

Om Dig:
Vi söker dig som är driven, framåt och älskar utmaningar! Du är orädd, modig och ser möjligheter i allt du tar dig an. Din entusiasm kombinerat med en stark arbetsvilja och resultatorientering gör dig till den perfekta kandidaten för vår kunds roll som Projektledare.

Dina Kvalifikationer:

- Högskoleutbildad och digital ninja.

- Erfarenhet av att arbeta med Wordpress, Meta och LinkedIn-annonsering med bevisade goda resultat.

- Färdigheter i Photoshop och skapande av rörligt innehåll för Meta och LinkedIn.

- Kunskap om UTM-tagging, Google Analytics samt avancerade e-mailmarknadsföringsverktyg som Apsis eller Mailchimp.

Din Erfarenhet:
Vi tror att du har gedigen erfarenhet från en marknadsavdelning inom retail och besitter framstående kunskaper inom digital marknadsföring.

Ditt Uppdrag:
Som vår digitala marknadsföringschef kommer du inte bara att driva vår digitala närvaro, utan även projektleda våra event och mässor. Vi letar efter någon som inte bara vill sitta bakom en skärm, utan även trivs med att vara på plats och leda projekt till framgång.

Vi Erbjuder:

- En dynamisk arbetsmiljö där din passion och drivkraft kommer att uppskattas.

- Möjlighet att göra karriär och ta nästa steg som affärchef.

- Utmanande och varierande arbetsuppgifter inom digital marknadsföring och eventhantering.

Ansökan:
Om du är redo att ta nästa steg i din karriär och har den passion och erfarenhet vi söker, skicka din ansökan och CV till oss. Vi ser fram emot att välkomna en modig och ambitiös digital marknadsföringschef till vårt team!

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Vi söker en erfaren Marknadsansvarig till vårt kontor i Göteborg!

Läs mer Mar 22
Vill du vara en del av ett dynamiskt team inom mode och sport? Swedemount Sportswear & Fashion AB söker en driven Marknadsansvarig!
Vi är ett värderingsstyrt bolag som jobbar med ”ownership”, ”communication”, ”teamwork” och ”winners” för att främja en kultur som kort och gott innebär ”We make things happen”! Vi värderar våra medarbetare högt och tror på att varje person bidrar med något viktigt.

Vid en intervju berättar vi gärna mer om vårt arbete för att bli en ännu bättre arbetsgivare.

Swedemount Fashion AB, en ledande aktör inom mode- och sportbranschen, letar efter en erfaren och målinriktad individ för rollen som Marknadsansvarig. Som en central del av vårt team kommer du att ha en nyckelroll i att leda och genomföra marknadsföringsinitiativ för att stärka vårt varumärke och öka vår närvaro på marknaden.

Ditt ansvar
I rollen som Marknadsansvarig kommer du att vara ansvarig för att leda och koordinera marknadskommunikation för hela företaget. Du kommer att arbeta nära tillsammans med vår marknadskoordinator och ta ledningen i projekt inom tryck- och webbproduktion, sociala medier, influencer-samarbeten och fotograferingar. Dina uppgifter inkluderar också att upprätthålla kontakter med våra butiker och externa partners för produktion och implementering av marknadsmaterial. I rollen ingår budgetansvar för marknadsområdena. Räkna med att det är en operativ roll i första hand. Denna rollen ser vi även har goda chanser till att utvecklas till marknadschef i framtiden.

Din kompetens
Vi söker dig som trivs med att arbeta i en bred roll och har ett flexibelt förhållningssätt. Du är skicklig inom bild, form och text och har en relevant utbildning samt några års arbetslivserfarenhet, helst inom mode- eller sportbranschen. Du har en djup förståelse för marknadsföringsprinciper, strategier och tekniker. Genom en god kommunikationsförmåga i både ta och skrift ska du kunna leda, driva och genomföra projekt både självständigt och i grupp. Då resor och projekt utanför kontoret kan förekomma är B-körkort ett krav.

Meriterande kvalifikationer inkluderar:

- Erfarenhet av Adobe-program som Photoshop, Illustrator, InDesign.
- Kunskap om planering och genomförande av fotograferingar i miljö.
- Erfarenhet av att skapa innehåll för olika medieplattformar såsom nyhetsbrev, webbsidor och sociala medier.
- Grundläggande förståelse för webbutveckling, e-handel och sökmotoroptimering.
- Tidigare erfarenhet av marknadsföring eller kundarbete inom detaljhandeln.
- Ha erfarenhet av att leda och driva projekt.

Din personlighet
Vi tror att du trivs som bäst när du är en del av ett engagerat team. För att lyckas i rollen behöver du vara strukturerad, flexibel och prestigelös. Eftersom marknadsavdelningen arbetar i högt tempo är förmågan att prioritera och bibehålla kvalitet av stor vikt. God kommunikation och hög servicegrad är avgörande då rollen innebär många interna och externa kontaktytor. En passion för sport och fritidsprodukter är självklart för dig.

Om du är redo att anta utmaningen och ta nästa steg i din karriär hos Swedemount Fashion AB, skicka in din ansökan idag!



Vårt erbjudande
Är det här rätt utmaning för dig? Vi hoppas det! Vi på Swedemount befinner oss på en spännande och expansiv förändringsresa och ser fram emot att få välkomna dig som vill ta marknadsavdelningen till nästa nivå tillsammans med oss.

Du kommer att vara placerad på vårt nybyggda kontor och lager i Sörred, Göteborg men kommer även att spendera tid på vårt kontor i Grebbestad.

Tjänsten är en heltidstjänst som är en tillsvidareanställning som inleds med sex månaders provanställning. Tillträde sker omgående eller enligt överenskommelse.

Vi kan komma att utföra kreditupplysning såväl som utdrag ur belastningsregistret på den sökande.

Ansök gärna så snart som möjligt då urval och intervjuer sker löpande. Vänligen notera att vi inte tar emot ansökningar via mail med anledning av GDPR.

Varmt välkommen med din ansökan!

Vi har tagit ställning till rekryteringskanaler och marknadsföring och undanbeder oss därför all hjälp med rekrytering och annonsering.

Vilka är vi?

Swedemount Sportswear & Fashion AB startade år 1991 och har idag 18 butiker under namnet Sportshopen samt en butik under namnet Bazar. I Sörred utanför Göteborg har vi vårt 20 000 kvm automatiserade lager och kontor.
Vi finns belägna runt om i Sverige, från norr till söder med en växande E-handel som även sträcker sig mot den europeiska marknaden. Sportshopen tillhör idag en av de större enskilda aktörerna i Sverige av försäljning inom sport och fritid. Vårt sortiment består i huvudsak av kläder och skor från ledande märkesleverantörer, men vi utvecklar och tillverkar även våra egna varumärken – kläder som ska kunna användas vid aktiviteter i hårt klimat, året runt.


Vi är över 350 härliga och engagerade medarbetare runt om i Sverige som arbetar för att hela tiden inspirera och hjälpa människor till ett aktivt liv! Vi vill genom kompetent personal, välsorterade butiker och bra priser visa att sport och friluftsliv kan vara något för alla. Vi värdesätter teamwork och drivs av passionen att alltid vara bättre än vad vi var igår. Läs gärna mer om oss på http://www.sportshopen.com.

Ansök nu

Andra jobb i Göteborg från Fractal Gaming AB

Nedan visas andra jobb i Göteborg från Fractal Gaming AB .

Wanted: Marketing Coordinator at Fractal Design HQ

Marknadskoordinator
Läs mer Nov 14
Are you ready to leverage your high energy, ambitious drive, and excellent communication skills?
At Fractal Design, we are seeking a Marketing Coordinator with a zest for driving campaigns forward and a talent for high output. Join us and be part of a team that thrives on getting things done.



As our Marketing Coordinator, you're not just coordinating global marketing campaigns and product launches; you're the engine that propels them to success. With your finger on the daily pulse in our marketing operations, you'll ensure that all marketing initiatives are perfectly aligned and delivered with efficiency. In this role, you will be the pivotal link among different teams and departments, concentrating on communication and campaign efforts.

Your duties will extend to maintaining robust tracking systems via our project and campaign management tools while advancing our repository of processes and routines, boosting output efficiency, and improving internal communication. 

 

Main responsibilities



• Use your project coordination prowess to manage and track global campaigns including product launches, with focus on timelines and milestones.



• Become the central communication hub linking product development, marketing, and sales to support aligned and excellent information sharing.



• Support the production of top-notch content and assets, delivering within tight timelines and to the highest standards.



• Streamline communication including process and routine creation across departments, ensuring project tasks and dependencies are perfectly synchronized.



• Plan and execute marketing events that leave a lasting impact, collaborating with all marketing teams to make each event a success.



• Manage collaborations with external agencies and content services, steering projects to timely and successful completions.



• Upload and coordinate content on digital asset management and product information platforms, upholding the integrity and accuracy of our brand.



• Update and coordinate with web agencies and our product owners to keep our website content fresh and engaging.



• Coordinate with our A+ listing providers and content syndication platforms, showcasing our brand consistently and attractively.


Your profile
In this role, we are seeking someone who is highly motivated and always leaning into the future, driven by a constant desire for improvement. The ideal candidate is a digital-first thinker, possessing strong IT skills and a process-driven mindset.

You should be comfortable with routines and excel in them. Your problem-solving abilities will be key, as we need someone who is solution-oriented and capable of independently driving initiatives and projects. Moreover, you should be able to deliver results on time and within budget, all while upholding the high standards of quality.

 

Qualifications



• Relevant education or robust experience in marketing operations or coordination.



• At least two years’ experience in a marketing role, with a track record of success.



• You must be fluent in English, possessing exceptional verbal and written communication skills, as your role involves collaborating with stakeholders and colleagues globally.



• Competent with the Microsoft suite and project management tools.


We're passionate about what we do, and we strive to be the best in the industry. 
Be part of a team that's shaping the future of gaming hardware. Working at our award-winning company is an exhilarating experience in a fast-paced environment. Our culture is collaborative with agile mindsets, where our team of global professionals are proud of the work they do, and the consumer is always at the center. 



We hold transparency and honesty in high regard, fostering openness within our team and towards the market. Our industry passion fuels our endeavours, and the corporate culture is rooted in individual accountability and self-drive. At Fractal, we take pride in the journey - join us on our mission to innovate and transform the gaming industry.

 

Submit Your Application Today

We are offering a full-time position based at our headquarters in Gothenburg, Sweden. Interviews are ongoing.




Our story began in 2007 with a commitment to design gaming products around people. We started by transforming the PC case with our Define series, fusing Scandinavian design with user-centric functionality. Since then, every innovation has been crafted to help reimagine the gaming space and enhance the experience of gamers. Today, we provide premium components to gamers around the globe from our offices in Sweden, Taiwan and the US.

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Design Engineer

Maskinkonstruktör
Läs mer Nov 15
About the role
 

You will have both a creative role and an analytical/technical one, following the product from the sketch pad all the way to the first unit from the production line. 

 

Working in a team, you will take part of among other things; use case workshops, technical analyses, and business case studies. Using CAD as your primary tool you will create models that are user-friendly and attractive for the customer while being optimized for production. 

 

Aside from the thrill of designing products often shown in popular media channels, one big selling point is your team. Expect a group that is genuinely curious and warm, people who express feelings of mutual respect and support each other. 

 

Close collaboration with our partners and suppliers is an integral part of our everyday. You can expect frequent communications in English and look forward to the occasional business trip visiting our factories. 

 

About you
 

You’re probably a flexible and curious person that catches on quickly and likes both teamwork and flying solo. You are comfortable approving design solutions, CAD, drawings etc. Your English is more than good enough for international collaboration, and you are really motivated to come work with a fast-growing company with great team-spirit and shiny new offices to boot. 

 

For those who likes lists:

 



• Experience in product development of volume products is needed.

• Masters or bachelor’s degree in engineering is advantageous

• Competent with CAD software such as SolidWorks

• Great verbal and written communication skills.

• Great knowledge of engineering principles and procedures.

• Great analytical and problem-solving skills.

• Good organizational skills and attention to detail.

• Good time management skills.

• Proficient with Microsoft Office Suite or related software.

• Fluent in English


 

Welcome on board
 

There is only so much you can say in a recruitment ad, and it’s never going to be enough to really decide anything. That’s why we’d like you to send in an application straight away, so we connect and talk. We hope to be able to fill the position shortly, and we’d hate for you to miss out. If there are any questions you want answered before you apply, please reach out to our Development Director Mattias Uttke


Determined to add Scandinavian design values and longevity to the computer case market, we founded Fractal Design in 2007. With offices in Sweden, Taiwan and the US (and selling products in more than 50 countries), we are one of the world’s premier brands when it comes to designing and manufacturing cases, fans, power supplies and accessories for gaming- and hardware enthusiasts with high expectations. See why at fractal-design.com

Ansök nu

Design Engineer

Maskinkonstruktör
Läs mer Aug 23
About the role
 

You will have both a creative role and an analytical/technical one, following the product from the sketch pad all the way to the first unit from the production line. 

 

Working in a team, you will take part of among other things; use case workshops, technical analyses, and business case studies. Using CAD as your primary tool you will create models that are user-friendly and attractive for the customer while being optimized for production. 

 

Aside from the thrill of designing products often shown in popular media channels, one big selling point is your team. Expect a group that is genuinely curious and warm, people who express feelings of mutual respect and support each other. 

 

Close collaboration with our partners and suppliers is an integral part of our everyday. You can expect frequent communications in English and look forward to the occasional business trip visiting our factories. 

 

About you
 

You’re probably a flexible and curious person that catches on quickly and likes both teamwork and flying solo. You are comfortable approving design solutions, CAD, drawings etc. Your English is more than good enough for international collaboration, and you are really motivated to come work with a fast-growing company with great team-spirit and shiny new offices to boot. 

 

For those who likes lists:

 



• Experience in product development of volume products is needed.

• Masters or bachelor’s degree in engineering is advantageous

• Competent with CAD software such as SolidWorks

• Great verbal and written communication skills.

• Great knowledge of engineering principles and procedures.

• Great analytical and problem-solving skills.

• Good organizational skills and attention to detail.

• Good time management skills.

• Proficient with Microsoft Office Suite or related software.

• Fluent in English


 

Welcome on board
 

There is only so much you can say in a recruitment ad, and it’s never going to be enough to really decide anything. That’s why we’d like you to send in an application straight away, so we connect and talk. We hope to be able to fill the position shortly, and we’d hate for you to miss out. If there are any questions you want answered before you apply, please reach out to our Development Director Mattias Uttke


Determined to add Scandinavian design values and longevity to the computer case market, we founded Fractal Design in 2007. With offices in Sweden, Taiwan and the US (and selling products in more than 50 countries), we are one of the world’s premier brands when it comes to designing and manufacturing cases, fans, power supplies and accessories for gaming- and hardware enthusiasts with high expectations. See why at fractal-design.com

Ansök nu

Wanted: Team Lead to our Customer Service at HQ

Teamledare
Läs mer Okt 9
We're in search of a customer-centric Team Lead to lead our Customer Service operations, taking our already industry leading customer service experience to even greater heights.



Are you ready to embark on an exciting journey to redefine gaming experiences? We're searching for a customer-centric leader to develop our Customer Service teams. In this operational role, you'll blend leadership with hands-on responsibilities, setting the stage for our team's success by leading through example and understanding our consumers' needs. 



As the Team Leader of Customer Service, you'll be at the forefront of ensuring stellar customer interactions. You'll drive and take the lead in multiple consumer experience projects, identifying any friction and addressing pain points in the consumer journey, all while guiding and motivating your team to deliver outstanding service.

Your responsibilities also encompass managing our spare part services, gathering market input and feedback, and meeting SLAs and KPIs while converting exceptional customer interactions into tangible metrics.



Our commitment extends beyond products; we're renowned for our excellent customer service, earning accolades in the discerning gaming community and taking lead. If you're passionate about gaming and possess a customer-centric mindset, join us on this innovative journey. 



Responsibilities overview:



• Lead and mentor Customer Service teams across various regions, providing support to all active markets and global users on a daily basis.



• Develop action plans and provide operational support during peak ticket volumes.



• Elevate the customer experience by enhancing our Net Promoter Score (NPS) and Customer Satisfaction Score.



• Meet personal and team KPIs as well as service level agreements for ticket handling including weekly and monthly reporting.



• Identify and execute consumer experience related projects with the intent of improving or developing brand affinity and customer-satisfaction.



• Address 2nd line customer complaints, offering appropriate solutions and alternatives within set timelines.



• Manage partner RMA’s and B2B support.



• Collaborate with various departments to generate monthly customer and product feedback reports.



• Administer and manage our spare parts, coordinating with product development, warehouses, and supply chain teams.



• Oversee technical support on social media, marketplaces, and community forums.



• Drive continuous operational improvement projects to achieve operational excellence.



• Collect and assess customer feedback, acting as the Voice of Customer across the organization.



• Define, streamline, and implement processes, guidelines, and policies.



• Play a crucial role in upholding our support and warranty guidelines.


Who are you?


You are able to demonstrate clear ownership that sparks initiative and inspires commitment along with adept organizational skills that ensure seamless operations. We also welcome a hands-on and communicative leadership style that fosters team excellence, the ability to prioritize effectively and thrive in ever changing industry and market. You have an unwavering passion for delivering exceptional customer experiences that leave lasting impressions with the consumer at the fore front, letting the consumer experience influence everything you and the team takes on. 

 

Having a technical understanding of our product categories or an interest/background in them is meritorious. 

 

We're passionate about what we do, and we strive to be the best in the industry. 


Be part of a team that's shaping the future of gaming hardware. Working at our award-winning company is an exhilarating experience in a fast-paced environment. Our culture is collaborative with agile mindsets, where our team of global professionals are proud of the work they do, and the consumer is always at the center. 



We hold transparency and honesty in high regard, fostering openness within our team and towards the market. Our industry passion fuels our endeavours, and the corporate culture is rooted in individual accountability and self-drive. At Fractal, we take pride in the journey - join us on our mission to innovate and transform the gaming industry. 


Apply today – interviews are ongoing.


If you're ready to lead, inspire, and level up our customer service experience, we want to hear from you! Apply now as interviews are ongoing. 




Our story began in 2007 with a commitment to design gaming products around people. We started by transforming the PC case with our Define series, fusing Scandinavian design with user-centric functionality. Since then, every innovation has been crafted to help reimagine the gaming space and enhance the experience of gamers. Today, we provide premium components to gamers around the globe from our offices in Sweden, Taiwan and the US.

Ansök nu

Wanted: Team Lead to our Customer Service at HQ

Teamledare
Läs mer Sep 1
We're in search of a customer-centric Team Lead to lead our Customer Service operations, taking our already industry leading customer service experience to even greater heights.



Are you ready to embark on an exciting journey to redefine gaming experiences? We're searching for a customer-centric leader to develop our Customer Service teams. In this operational role, you'll blend leadership with hands-on responsibilities, setting the stage for our team's success by leading through example and understanding our consumers' needs. 



As the Team Leader of Customer Service, you'll be at the forefront of ensuring stellar customer interactions. You'll drive and take the lead in multiple consumer experience projects, identifying any friction and addressing pain points in the consumer journey, all while guiding and motivating your team to deliver outstanding service.

Your responsibilities also encompass managing our spare part services, gathering market input and feedback, and meeting SLAs and KPIs while converting exceptional customer interactions into tangible metrics.



Our commitment extends beyond products; we're renowned for our excellent customer service, earning accolades in the discerning gaming community and taking lead. If you're passionate about gaming and possess a customer-centric mindset, join us on this innovative journey. 



Responsibilities overview:



• Lead and mentor Customer Service teams across various regions, providing support to all active markets and global users on a daily basis.



• Develop action plans and provide operational support during peak ticket volumes.



• Elevate the customer experience by enhancing our Net Promoter Score (NPS) and Customer Satisfaction Score.



• Meet personal and team KPIs as well as service level agreements for ticket handling including weekly and monthly reporting.



• Identify and execute consumer experience related projects with the intent of improving or developing brand affinity and customer-satisfaction.



• Address 2nd line customer complaints, offering appropriate solutions and alternatives within set timelines.



• Manage partner RMA’s and B2B support.



• Collaborate with various departments to generate monthly customer and product feedback reports.



• Administer and manage our spare parts, coordinating with product development, warehouses, and supply chain teams.



• Oversee technical support on social media, marketplaces, and community forums.



• Drive continuous operational improvement projects to achieve operational excellence.



• Collect and assess customer feedback, acting as the Voice of Customer across the organization.



• Define, streamline, and implement processes, guidelines, and policies.



• Play a crucial role in upholding our support and warranty guidelines.


Who are you?


You are able to demonstrate clear ownership that sparks initiative and inspires commitment along with adept organizational skills that ensure seamless operations. We also welcome a hands-on and communicative leadership style that fosters team excellence, the ability to prioritize effectively and thrive in ever changing industry and market. You have an unwavering passion for delivering exceptional customer experiences that leave lasting impressions with the consumer at the fore front, letting the consumer experience influence everything you and the team takes on. 

 

Having a technical understanding of our product categories or an interest/background in them is meritorious. 

 

We're passionate about what we do, and we strive to be the best in the industry. 


Be part of a team that's shaping the future of gaming hardware. Working at our award-winning company is an exhilarating experience in a fast-paced environment. Our culture is collaborative with agile mindsets, where our team of global professionals are proud of the work they do, and the consumer is always at the center. 



We hold transparency and honesty in high regard, fostering openness within our team and towards the market. Our industry passion fuels our endeavours, and the corporate culture is rooted in individual accountability and self-drive. At Fractal, we take pride in the journey - join us on our mission to innovate and transform the gaming industry. 


Apply today – interviews are ongoing.


If you're ready to lead, inspire, and level up our customer service experience, we want to hear from you! Apply now as interviews are ongoing. 




Our story began in 2007 with a commitment to design gaming products around people. We started by transforming the PC case with our Define series, fusing Scandinavian design with user-centric functionality. Since then, every innovation has been crafted to help reimagine the gaming space and enhance the experience of gamers. Today, we provide premium components to gamers around the globe from our offices in Sweden, Taiwan and the US.

Ansök nu

Wanted: Head of Product Management to our HQ, Gothenburg

Produktchef, marknadsföring
Läs mer Sep 1
We are seeking a Head of Product Management to join our HQ ranks and take on a heroic role in shaping our product offerings.

Are you a tech-savvy visionary, who thrives on strategic thinking and day-to-day team leadership? Do you have a proven track record in product management and a passion for consumer hardware? If so, you might be our next Head of Product Management to lead our HQ team!



As our new customer-centric Head of Product Management, you will be responsible for delivering an innovative product strategy that aligns with our business objectives and revenue targets. You'll use your commercial approach and data-driven decision-making skills to develop a competitive roadmap based on a deep understanding of the market and customers. 



You will lead and grow the product team, and executing short to long-term portfolio planning ensuring the company achieves profitability and success within both upcoming and existing product lines. 


Responsibilities includes development of streamlined procedures and processes to optimize value and productivity. Additionally, you will be overseeing, evaluating, and enhancing product, roadmap, and team performance through established KPIs.



Responsibilities overview:



• Strategic planning and execution of the full product strategy as well as long-term assortment goals aligned with company and revenue goals.



• Development and execution of an industry leading roadmap in close collaboration with cross-functional teams, including engineering, design, sales, and marketing, to ensure portfolio success.



• Lead the discovery process for new products in both established categories as well as untapped market segments, and capitalize on opportunities.



• Manage the product performance and maximize the business value of each category by setting strategic goals, managing dependencies, and aligning launch strategies and timing.



• Recruit, train, and develop our team of product managers, setting clear goals while developing process and routines enabling operational excellence



• Represent the product team in company-wide initiatives, communicating product updates and roadmap plans to executive leadership and stakeholders.


Who are you?

To succeed in this role, you'll need solid experience in product management and a proven track record of delivering successful products. 

You'll need a technical understanding combined with a commercial mindset. Excellent communication skills, with the ability to influence and collaborate with cross-functional teams and thought leadership, are essential.


We're passionate about what we do, and we strive to be the best in the industry. 

Working at our award-winning gaming hardware company is an exhilarating experience in a fast-paced environment. Our culture is collaborative with agile mindsets, where our team of global professionals are proud of the work they do, and the consumer is always at the centre.

We believe in transparency and honesty both internally as externally, and we have a deep passion for the industry. Many of us are avid PC gamers.

At Fractal, we take pride in the journey - join us on our mission to innovate and transform the gaming industry. 


Apply today – interviews are ongoing.

If you're looking to be part of a driven team that's committed to excellence and innovation, we welcome you to join us on our journey to redefine the gaming experience - apply today.


Our story began in 2007 with a commitment to design gaming products around people. We started by transforming the PC case with our Define series, fusing Scandinavian design with user-centric functionality. Since then, every innovation has been crafted to help reimagine the gaming space and enhance the experience of gamers. Today, we provide premium components to gamers around the globe from our offices in Sweden, Taiwan and the US.

Ansök nu