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IT End User Support Specialist –Europe
We have an opportunity for an IT End User Support Specialist (ITEUSS) to join The Company's DAS group to provide real-time IT operational support to end users, programs, and projects.
Based in Gothenburg, Sweden, the role will be responsible for performing a multidisciplinary range of technical systems and application activities. The ITEUSS will install, configure, and maintain multiplatform systems, hardware, software, and components. The specialist will also be responsible for delivering IT services, supporting end users, and contributing to IT projects within the assigned region or, as needed, occasionally in other regions. One of the key elements of the job will be the ability to optimize and automate tasks for IT technicians.
Responsibilities:
The successful candidate will perform the following duties:
? Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware, and mobile devices.
? Analyze computing requirements and system needs.
? Support multidisciplinary systems and application activities.
? Install, configure, and maintain systems, hardware, software, and components.
? Ensure systems conform to architectural objectives and are production-ready and supportable.
? Perform incident management and resolve hardware, software, and configuration problems with systems, escalating to the appropriate group when needed.
? Execute asset change tasks and reflect such changes in appropriate databases.
? Provide IT consultation to end users.
? Distribute new user IT starter packages and provide initial user IT orientation.
? Ensure security and policy compliance while performing technical tasks.
? Participate in regional and cross-regional technical meetings.
? Contribute updates to technical documentation, procedures, and process definitions.
? Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades, and configuration changes.
? Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
? Contribute to international IT projects as needed and as coordinated by the assigned project manager.
? Work closely with other professionals in Jeppesen Fore Flight IT, seeking and receiving functional guidance as needed for the aforementioned responsibilities to meet business requirements.
The IT End User Support Specialist (ITEUSS) reports to the DAS IT End-User Support Manager and receives functional guidance from Technical Leads. The ITEUSS frequently interacts with end users, IT Business Partners, IT Project Managers, and external service providers. Occasional business travel may be required, driven by business needs. Special project assignments, backfill requirements, or rotations may necessitate short-term assignments to other sites and regions. Significant flexibility is expected to perform off-hours activities, both on-site and remotely.
Basic Qualifications (Required Skills/Experience):
? At least 5 years of total IT experience with hands-on experience in enterprise IT infrastructure support and service delivery, both onsite and remotely.
? Previous experience working in a global IT team is highly desirable.
? A computing background and at least one or more professional technical certifications are highly desired (ITIL, Microsoft, CompTIA, Cisco).
? Extensive IT technical support skills with superior knowledge of operating systems, software, and hardware.
? Excellent troubleshooting and problem-solving skills, including server and network administration.
? Customer-focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
? Capable of managing multiple tasks simultaneously and meeting commitments; maintains a positive attitude even in stressful situations.
? Knowledge and ability to use PowerShell, Bash, and other scripting languages is a plus.
? Knowledge of ServiceNow and/or the ability to create/modify process flows is a plus.
? Dynamic and proactive attitude with flexibility.
? High level of energy, enthusiasm, and passion.
? Process-oriented.
? Excellent English oral and written communication skills.
? Ability to effectively communicate IT concepts to non-IT end users.
? Strong sensitivity to cultural differences and significant global acumen.
Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Important information regarding this requisition: This requisition is for a locally hired position in SWEDEN. Candidates must have current legal authorization to live and work in Sweden. Benefits and pay are determined at the local level.
Visa Sponsorship: Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.
Please apply by sending your CV in English.