Göteborg: Lead our Customer Support Team

Hitta ansökningsinfo om jobbet Lead our Customer Support Team i Göteborg. Är det intressant kan du gå vidare och ansöka jobbet. Annars kan du klicka på arbetsgivaren eller yrkesbenämningen för att se alla jobb i Göteborg inom den kategorin.

Publicerad: 2024-01-16 // Varaktighet: Heltid

About the job

As a Customer Support Manager you will collaborate closely with the global support manager to uphold and elevate customer satisfaction and service quality. We seek an enthusiastic leader to foster the growth and development of our outstanding customer support team in Sweden, currently comprising highly skilled and dedicated professionals, with plans for expansion. Your responsibilities include:

- Providing day-to-day leadership and overseeing workload management for team members.

- Supporting the team through knowledge sharing, training, and mentoring initiatives.

- Continuously identifying enhancement areas for customer satisfaction.

- Collaborating with the Global Support Manager, to establish and execute processes for customer support.

- To ensure adherence to customer agreements and established SLA levels.

- Managing various administrative tasks, including authorization of time, performance, and salary reviews, 1:1 sessions, skill development, and recruitment efforts.

- Conducting follow-ups on key support metrics for both internal and external customers.

- Developing proficiency in Novacura Flow and IFS related functionalities.

Your attributes and skills
We are looking for a leader that can contribute with new ideas, strategic thinking, and resourcefulness. Exceptional communication skills, prioritization abilities, and a structured work approach are crucial for success in this role. The ideal candidate is ambitious, continually strives for learning and achieving new goals, and excels in hands-on work while efficiently creating streamlined processes.

Key qualifications include:

- Proven experience as a manager or leader.

- Previous work experience within the IT/technology sector.

- University degree or equivalent in a relevant field.

- Fluent in both Swedish and English, with strong oral and written communication skills.

What we offer
Join our dynamic team in an innovative and rapidly growing IT company, where you can directly contribute significant value to our customers. We provide competitive benefits, compensation based on competence and performance, and opportunities for career advancement. Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.

How to apply
If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Jasmine Perera, Global Support Manager, at jasmine.perera@novacura.com.

About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

Novacura AB

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Andra jobb i Göteborg som Kundtjänstchef

Nedan visas andra jobb i Göteborg som Kundtjänstchef.

Lead our Customer Support Team!

Novacura AB
Kundtjänstchef
Läs mer Jan 16
About the job

As a Customer Support Manager you will collaborate closely with the global support manager to uphold and elevate customer satisfaction and service quality. We seek an enthusiastic leader to foster the growth and development of our outstanding customer support team in Sweden, currently comprising highly skilled and dedicated professionals, with plans for expansion. Your responsibilities include:

- Providing day-to-day leadership and overseeing workload management for team members.

- Supporting the team through knowledge sharing, training, and mentoring initiatives.

- Continuously identifying enhancement areas for customer satisfaction.

- Collaborating with the Global Support Manager, to establish and execute processes for customer support.

- To ensure adherence to customer agreements and established SLA levels.

- Managing various administrative tasks, including authorization of time, performance, and salary reviews, 1:1 sessions, skill development, and recruitment efforts.

- Conducting follow-ups on key support metrics for both internal and external customers.

- Developing proficiency in Novacura Flow and IFS related functionalities.

Your attributes and skills
We are looking for a leader that can contribute with new ideas, strategic thinking, and resourcefulness. Exceptional communication skills, prioritization abilities, and a structured work approach are crucial for success in this role. The ideal candidate is ambitious, continually strives for learning and achieving new goals, and excels in hands-on work while efficiently creating streamlined processes.

Key qualifications include:

- Proven experience as a manager or leader.

- Previous work experience within the IT/technology sector.

- University degree or equivalent in a relevant field.

- Fluent in both Swedish and English, with strong oral and written communication skills.

What we offer
Join our dynamic team in an innovative and rapidly growing IT company, where you can directly contribute significant value to our customers. We provide competitive benefits, compensation based on competence and performance, and opportunities for career advancement. Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.

How to apply
If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Jasmine Perera, Global Support Manager, at jasmine.perera@novacura.com.

About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

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Acting Director Customer Success

Meet a Group international AB
Kundtjänstchef
Läs mer Apr 24
Jobbify är en jobbplattform för vassa kandidater.
För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:
Kognic is on a mission to make everything that moves autonomous. We help AI product teams better understand their data by providing the best dataset management platform for sensor-fusion datasets. We are an ambitious team, building a global company together. We are now looking for an inspiring leader who can lead our Customer Success team for a 12-month period, do you want to join us?
The Role

As Acting Director of Customer Success your primary job is to coach and develop the team. This includes resource planning for project deliveries, recruitment, performance reviews and personal development plans, analysis of competence gaps, and other actions to create a high-performing team as well as maintaining a healthy working condition. Part of this is also to set the objectives for the functional teams within the ownership areas and support the teams to deliver against these objectives. Together with the team you will be the customer expert to ensure that we reach KPIs and ensure client satisfaction, as well as drive customer-focused topics in the management team to pivot the organization to be more customer-centric.

You will form the service strategy with other service directors and VP of Professional Services, as a part of the Professional Services management team, to lead the Professional Services organization to continuous success. The service organization delivers against the Professional Service profitability targets and you as The acting Director of Customer Success will be responsible for your team's part and contribution to the profitability targets. As an acting Director of Customer Success, you are in charge of the Customer Success department's resources, targets, operations, and outcomes. In specific, you will ensure together with the team that Technical Support continues to be adopted among customers as well as ensure upsell capabilities among customers by collaboration with Sales. Part of this is also to manage the growth strategy to ensure support based on customer requirements when we win new markets.

Our Customer Success department consists of three functions: Solution Engineering, Education, and Technical Support. It is designed to enable and improve our customer experience when using Kognic Software and Services. The entire team consists of 7 individuals and the team is on the growth path along our business expansion. As an Acting Director of Customer Success, you will be very close to the team operation. As we are in the starting phase of deploying the Education function, it will require more effort from you to lead this function through iterations to ensure our customers grow with our products, services, and expertise compared with other stable functions within the department.

We are looking for you!
We value the right mindset and passion above all. To thrive in this role we believe that you possess exceptional communication skills and the ability to foster positive relations with internal stakeholders, industry, prospects, and customers. Your accountability and personal organization are essential. You have experience in managing a diverse group, the ability to cultivate an open, supportive, and learning team culture, and guiding the direction. You also have experience analyzing and optimizing existing processes and creating new ones if needed.

We believe that you have most of these skills:

Higher educational degree (B.Sc or M.Sc) within Business Administration, Accounting/Economy, Enterprise Resource Planning, Technology or equivalent

At least 5+ years experience in Customer Service or Customer Success positions, and previous experience in project management are meritorious

Solid understanding of SaaS-products and enterprise solution selling with large customer accounts

Proven leadership qualities of maintaining a strong team with the ability to establish milestones and keep team members on task

Experience working with brand image, and promoting value through customer experience

Exceptional ability to communicate and foster positive business relationships

Technical skills required, as they relate to the use of the product and service to be solid

Experience in a leadership role & proven leadership qualities of maintaining a self-empowered team


Location?

The team is located in Gothenburg, where you as the Director should be able to be as often as needed.

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Teamleader Sales Support till Leviat i Göteborg

Your Talent AB
Kundtjänstchef
Läs mer Maj 3
Leviat is the world´s leading designer of engineered connection solutions. We are a trusted partner and an industry-leading innovator with a track record of success. We are home to a worldwide team of engineering, manufacturing, and product design experts focused on providing safe, durable, and dependable solutions to your company’s challenges.

Formed in 2020 as a single organisation - Leviat brings together the expertise, resources and heritage of market-leading businesses including Ancon, Halfen, Meadow Burke and Plaka. Leviat employs almost 3,000 people at 60 locations across North America, Europe and Asia-Pacific, providing an agile and responsive service worldwide. As a CRH company, Leviat is part of the leading building materials business in the world.
Leviat - https://www.youtube.com/watch?v=BPEQx21VOdA&t=26s
Visit www.leviat.com for further information.

Nu söker vi en kundfokuserad ledare med erfarenhet av kundsupport till Leviat i Göteborg. Om du trivs med utveckling att arbeta med människor, ledarskap, försäljning och service, så är detta en roll för dig!

ARBETSBESKRIVNING
Som Teamleader Sales Support har du det övergripande ansvaret för att leda och utveckla supportfunktionen och teamet. Du skapar de bästa förutsättningarna för att gruppen ska lyckas och arbetar metodiskt för mål och uppföljning. Rollen är även mycket operativ och du arbetar ca 85% av din tjänst som innesäljare/kundsupport med lösningsorienterad kundsupport och försäljning via telefon och mail. Du kommer även att driva och leda förbättringsprojekt och stöttar övriga avdelningar såsom utesälj, teknik, kvalitet, logistik och marknad. Befattningen innebär budget- och personalansvar för två personer och tjänsten är stationerad i Gårda, Göteborg och du rapporterar till Försäljningschef.

VEM ÄR DU?
Vi söker dig som har något eller några års erfarenhet av att arbeta i en liknande roll med personalansvar. Rollen är mycket varierad vilket gör att vi söker dig som både tycker om att arbeta ”hands on” och tillika strategiskt. Du är en duktig ledare som har förmågan att coacha, inspirera och motivera ditt team till att nå framgång. Tillika är du en driven och engagerad person som tycker om att arbeta operativt. Vi ser gärna att du har ett tekniskt intresse och har du dessutom erfarenhet av byggbranschen så är detta meriterande. Du har förmågan att agera affärsmässigt i alla sammanhang och är inte rädd för att hugga i när det behövs. Du har en naturlig fallenhet för försäljning och service samt har ett väl utvecklat ordningssinne och en känsla för detaljer som gör att du har lyckats i dina tidigare roller. Du är strukturerad, noggrann och har goda erfarenheter av att arbeta i större affärssystem, med fördel SAP. Du har goda IT-kunskaper och behärskar svenska och engelska i tal och skrift, övriga nordiska språk är meriterande.

DIN PERSONLIGHET
Som person är du positiv och nyfiken, du drivs av att hela tiden hitta nya och effektivare arbetssätt för att på så sätt bidra till utvecklingen av bolaget. Du är resultatorienterad, har en stor passion för att utveckla människor och med en känsla för affären. Du är en duktig kommunikatör och har inga problem att ta en dialog, ett utmanande samtal eller en förhandling både internt som externt. Du är dock ödmjuk i din framtoning, med fokus på människan och har hjärtat på det rätta stället. Du har intresse för affärer och trivs i en dynamisk och snabbrörlig miljö där prioriteringar och problemställningar snabbt kan komma att ändras

ANSÖKAN
Vi samarbetar med rekryteringsföretaget Your Talent i denna rekrytering, ansök på www.yourtalent.se För ytterligare information vänligen kontakta rekryteringskonsult Johan Sjöberg på 0761-709851, johan.sjoberg@yourtalent.se

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Operativ chef

Randstad AB
Kundtjänstchef
Läs mer Maj 6
Arbetsbeskrivning
Har du tidigare arbetat som chef och vill nu stötta upp i en statlig organisation under en begränsad period? Har du även erfarenhet av service och drivs av att coacha medarbetare till att nå sin fulla potential? Då har vi en tjänst för dig som !
Vi söker just nu en första linjechef till Tullverket i Göteborg. I rollen som första linjechef kommer du arbeta med att driva och leda verksamheten mot enhetens uppsatta mål. Du kommer ha personalansvar för cirka 8 medarbetare placerade i Göteborg och arbetet sker på plats i Tullverkets centralt placerade lokaler. Som chef inom serviceområde väst kommer du att vara underställd enhetschefen och ingå i enhetens ledningsgrupp. Enhetens ansvarsområden innefattar bland annat förvaltning av myndighetens lokaler, fordon, beklädnad, skydd av egendom och tjänstekort, samt att utveckla, förvalta, tillhandahålla och säkra verksamhetens behov av ändamålsenlig och effektiv verksamhetsservice. Inom ramen för enhetens uppdrag ingår även utveckling- & förvaltning av framtidens kontorslösningar.
Vi ser att du har minst 5 års erfarenhet av chefsbefattning inom en större organisation som även har verksamhet på olika platser runt om i landet. Vi ser även att du har erfarenhet av att leda i förändring, samt erfarenhet av att följa upp verksamhetens resultat och föreslå förbättringsåtgärder. Vidare är det önskvärt om du har erfarenhet av distansledarskap. 
Detta är ett konsultuppdrag under 5 månader med start 1/8 men det finns chans till 6 månaders förlängning. Ifall detta passar dig, sök tjänsten redan idag!

Ansvarsområden
Driva verksamheten mot uppsatta mål
Personalansvar för cirka 8 medarbetare
Verkställa myndighetens fattade beslut


Kvalifikationer
5 års chefserfarenhet
Erfarenhet av förändringsledning
Erfarenhet av att följa upp verksamhet, analysera resultat och föreslå förbättringsåtgärder
Erfarenhet av distansledarskap


Erfarenhet
Coaching och mentorskap
Förändringsledning
Ledarskap
Beslutsfattande


Om företaget

Randstad
På Randstad vet vi att alla människor har en plats på arbetsmarknaden. Med verksamhet över hela landet och inom alla kompetensområden hjälper vi människor att hitta ett jobb som känns bra, och där de får möjlighet att växa, utvecklas och uppnå sin fulla potential. Med närmare 600 000 anställda i 38 länder är Randstad världsledande inom HR-tjänster, med målsättningen att bli världens främsta och mest uppskattade partner på arbetsmarknaden. Genom att kombinera vår passion för människor med kraften i dagens teknologi hjälper vi människor och företag att uppnå deras fulla potential. Vi kallar det Human Forward.

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Chef Workforce Management Sverige

Signpost AB
Kundtjänstchef
Läs mer Apr 22
Chef för Workforce Management Sverige till If

If har kundcenter i tre delar av sin organisation; Skadecenter inom skadeavdelningen, Kundcenter & Extern försäljning inom Affärsområde Privat, samt Business Center inom Affärsområde Kommersiellt. Alla kundcenter strävar efter att erbjuda utmärkt service till våra kunder och att uppfylla Ifs löfte om att vara ”Vid din sida”. De olika avdelningarna har liknande förutsättningar och arbetar med liknande fokusområden såsom medarbetarengagemang, effektivitet och nya krav relaterade till digitaliseringen av verksamheten.

Workforce Management är därför en vital del i alla tre centren och är ett av områdena där mer gemensamma arbetssätt och ett mer strukturerat samarbete gynnar verksamheten på en övergripande nivå. Som ledare för Workforce Management Sverige kommer du att etablera en ny funktion inom If Sverige med målet att skapa en framstående enhet. Du kommer att sammanföra kompetens från befintliga team och bilda ett team som tillsammans sätter både kort- och långsiktiga mål samt en vision för WFM-funktionen i Sverige. I din roll kommer du att arbeta nära dina nordiska kollegor och kan komma att få ett nordiskt samarbetsansvar.

Om rollen

Som Ledare för Workforce Management Sverige leder du ett team på cirka 12 personer, inklusive en direktrapporterande ledare, alla placerade i Mölndal och Stockholm. Du blir en del av ledningsgruppen för det svenska kundcentret, rapporterar till Ledare för Kundcenter Sverige, med en matrislinje till Ledare för Skadecenter Sverige.

I din roll kommer du att:

Tillsammans med dina nordiska kollegor definiera strategisk inriktning och best practices för Workforce Management på företagsnivå.
Förankra en gemensam målbild och karta för utveckling inom WFM-området i kund- och skadecentren och driva utvecklingen enligt denna karta.
Harmonisera användning och utveckling av lösningar för kontaktcenter över enheterna.
Skapa och underhålla en nordisk data- och rapportstruktur inom WFM-området.
Implementera WFM-lösningar som möjliggör större flexibilitet i arbetstider för de anställda.

Vem är du?

Med många års erfarenhet av arbete med ledning inom Workforce Management ser du detta som ett verktyg för att erbjuda enastående kundservice, stärka chefer och skapa välbefinnande och engagemang hos medarbetare. Du brinner för vad trafikanalys, prognostisering och schemaläggning kan göra för att uppnå ovanstående och du har en beprövad erfarenhet av att driva förändringsprocesser i detta syfte. Du är även visionär, med erfarenhet av att måla den större bilden som sömlöst integreras i andra teams visioner och mål. Du är självmotiverad med en proaktiv inställning och utmanar dig själv att fortsätta utvecklas.

Du har även:

En akademisk utbildning eller motsvarande.
Omfattande ledarerfarenhet och en ledarskapsfilosofi som omfattar starka värderingar och en sann tro på människors förmågor.
Framstående kommunikationsförmåga. Du är känd för din förmåga att nå olika målgrupper, sätta en vision och inspirera andra att följa dig på den resan.
Beprövade färdigheter i att bygga förtroende och goda relationer i organisationen du leder och förmåga att skapa väl fungerande samarbeten även med andra enheter.
En outtröttlig nyfikenhet på nya möjligheter och lösningar.

Vi erbjuder

På samma sätt som vi ställer höga krav på dig som anställd, förväntar vi oss att du också ställer höga krav på oss som arbetsgivare. Här är några av förmånerna med att arbeta på If:

En inkluderande arbetsmiljö där alla är välkomna.
Karriär- och utvecklingsmöjligheter hos det största försäkringsbolaget i Norden.
Sociala aktiviteter samt en högkvalitativ professionell miljö.
Möjlighet till hybridarbetsplats.
Hälsofrämjande arbetsplats med bland annat friskvårdsbidrag och olika sportaktiviteter.
Utmärkta försäkringsförmåner.
Lunchförmån.
Höga pensionsavsättningar.

Nästa steg

Tillsättningen sker i samarbete med Signpost, som är specialiserade på att rekrytera framgångsskapande chefer och ledare som gör skillnad. Här välkomnas ledare med olika bakgrund, ålder, kön och erfarenhet som bidrar med nya idéer, insikter och perspektiv. Tycker du att tjänsten låter intressant och är redo för nästa steg i karriären? Varmt välkommen med din ansökan! Vi arbetar med löpande urval, så vänta inte för länge med din ansökan.

Vänligen notera att alla slutkandidater kommer genomgå samma moment i rekryteringsprocessen. Inklusive kompetensbaserade intervjuer, arbetspsykologiska tester och bakgrundskontroll. Det gör att vi rättvist och sakligt kan jämföra respektive chefs kompetens i förhållande till kravprofilen.

Vill du veta mer innan du skickar din ansökan kan du höra av dig till rekryteringskonsult Anna Rydbacken på 0709-815 873 eller anna.rydbacken@signpost.se. Vi ser fram emot att få kontakt med dig!

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Andra jobb i Göteborg från Novacura AB

Nedan visas andra jobb i Göteborg från Novacura AB .

UX Designer

Novacura AB
Användbarhetsdesigner
Läs mer Apr 29
About the Job
As a UX Designer at Novacura, you will design a product that enables professionals with limited programming skills to effortlessly create, launch, and manage web & mobile apps. Imagine a tool where you draw your apps and their behaviors without needing to code.
You'll play a vital role in bringing users,technology, business, and technologists together to create innovative solutions to user needs. You will ensure that the users of our products are delighted by our offerings by making sure that our products embody high levels of Usability, Utility, Visual and Interaction Design enabling users to work efficiently while enjoying a modern user interface.
You'll collaborate with development teams engaged in web, iOS, and Android app development, as well as web-based data visualization dashboards.
As a UX Designer at Novacura you are responsible for:
Creating and iterating pixel perfectuser interface prototypes together with the UX team, development team and end users
Guiding development team during development to ensure that the final product is developed according to your design specifications
Owning the UX performance of your product, ensuring that the UX of your product consistently maintains a high standard of UX
Maintaining consistent UX across products together with the UX team
Contributing to evolving our common design system
About You
We are looking for a team-player who is communicative, accountable and driven. You take pride in high-quality UX and continually seek improvementby reviewing and gathering feedback on your product and collaborating with your team to implement enhancements.
You are confident in the whole design process, from framing the user’s problem, leading ideation sessions, creating visually attractive high-fidelity prototypes, executing usability tests and usability reviews & synthesizing insight into changes to your designs and product.
We believe you have experience in the following areas:
Figma is our tool for prototyping but knowledge of other prototyping tools such as Adobe suite / Sketch can be meritorious
Digital user interface design
Visual communication, information visualization, graphical design
Design for web, mobile
Data visualization
Design systems
User centered design methods, research and testing
Degree in Interaction design or similar
Knowledge or interest in software development
What we offer
We strongly believe in working with individuals who love what they do. When you get the opportunity to do what you do best, the result will be something out of the ordinary.
We offer you to part of a passionate team of really fun UX designers! You will also be part of a global and innovative, fast-growing company at the forefront of technology. We offer competitive benefits and compensation based on competence and performance.
Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.
How to Apply
If you believe we're a good match, send in your CV, Cover Letter andPortfolio demonstrating your design process and visuals.Our selection process is ongoing, so seize this opportunity and apply today!For inquiries regarding the recruitment process, please reach out to Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Christian Fransson, Lead UX Designer, at christian.fransson@novacura.com.
About Novacura
At Novacura, we are passionate about delivering solutions that enable our customers to work smarter and faster in their businesses. We work with a variety of business systems and offer our unique product - Novacura Flow, a low-code development platform that extends ERP systems, among other applications. We are a global organization with close collaboration among our offices in different countries, and we have high ambitions for continued development and growth in all our markets.

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Solution Architect

Novacura AB
Systemarkitekt
Läs mer Apr 16
Our Product Management Department are now recruiting a Solution Architect to be part of our exceptional Labs team!About the Job
The Solution Architect design and implement business solutions in collaboration with stakeholders, providing technical leadership to ensure the solution's alignment with organizational needs and development best practices. The role involves analyzing business requirements and using our low-code development platform Novacura Flow to create functional and technical solutions. The role also require ensuring compatibility with existing systems, maintaining thorough documentation, and participating in project planning and risk management. Staying current with low-code development trends is essential for identifying opportunities for innovation within the organization. These areas will be your focus:
Design and develop application architecture, ensuring alignment with organizational standards, best practices, and the overall technology strategy.
Actively monitor, maintain, and enhance the CI/CD pipeline, incorporating new technologies, practices, and tools to streamline the application development, testing, and deployment process.
About You
The Solution Architect needs a strong technical aptitude and ability to design and implement innovative and efficient solutions that meet business requirements. This role demands an analytical approach, problem-solving skills, and the capacity for critical thinking. Effective collaboration with diverse stakeholders in a team setting necessitates excellent communication and interpersonal skills. Additional requirements for this position include:
BSc in Computer Science, Engineering or similar field.
Significant experience with the software development life cycle using agile methodologies.
Proven experience as a Solution Architect or similar role, preferably in an application development team working with low-code development platforms.
Strong understanding of low-code development concepts, methodologies, and best practices.
Experience in project planning, estimation, and risk management.
Familiarity with quality assurance processes, performance standards, and industry best practices, inside of application development teams.
Proficient in business English.

Experience with Infor M3 is considered advantageous but not mandatory.
What We OfferWe strongly believe in working with individuals who love what they do. When you get the opportunity to do what you do best, the result will be something out of the ordinary.
We offer you a global development role in an innovative and fast-growing company at the forefront of technology, and we provide you with the opportunity to deliver real value to the customers. We offer competitive benefits and compensation based on competence and performance.
Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.
How to ApplyIf you believe we're a good match, don't hesitate to apply today! Our selection process is ongoing, so seize this opportunity. For inquiries regarding the recruitment process, please reach out to Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Paul Phillips, VP Product Management, at paul.phillips@novacura.com.
About NovacuraAt Novacura, we are passionate about delivering solutions that enable our customers to work smarter and faster in their businesses. We work with a variety of business systems and offer our unique product - Novacura Flow, a low-code development platform that extends ERP systems, among other applications. We are a global organization with close collaboration among our offices in different countries, and we have high ambitions for continued development and growth in all our markets.

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Senior Partner Sales Representative

Novacura AB
Internationell säljare/Exportsäljare
Läs mer Feb 14
Job description
The Senior Partner Sales Representative will be responsible for recruiting, on-boarding, and managing global partners to increase sales of our low-code platform Novacura Flow. Reporting to the VP Sales, you will work very closely with Sales and Marketing teams to increase the partner pipeline and go-to-market activities that bring new clients to the platform.

Key Responsibilities:

- Identify, recruit, and onboard new partners to expand our ecosystem and drive sales through indirect channels.

- Develop business opportunities through channel of partners, including developing and implementing Marketing Plans as well as working with local Sales Staff and Professional Services personnel to identify new business opportunities and to increase sales each year.

- Collaborate with the Marketing and Product teams to develop and implement effective go-to-market strategies with new and existing partners.

- Coordinate with cross-functional teams, including sales, marketing, product, and customer success, to ensure partner programs are successful and aligned with overall company objectives.

- Work closely with Partners to qualify prospects and evaluate their needs from pre-sales consulting to closing, specially teaching them how to close on every step of the sale.

- Conduct workshops to educate partners as well as end-user webinars and seminars and presentations to close business

- Provide timely, accurate, and constructive written and oral communications to management regarding monthly activity, including updating CRM and uploading reports.

About you
We are looking for a Senior Partner Sales Representative that likes challenges and has a history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space. You have a passion for getting things done and seizing opportunities. You are self-motivated and have the ability to work independently within company policy, targets, and budget. You can lead and motivate people and have the ability to analyze business processes to find individual solutions. In addition, you have:

- University degree or equivalent

- 3-5 years’ experience in a sales role, preferably proven track record of partner sales

- Experience working in a Recurring Revenue or SaaS organization

- Excellent verbal/presentation and written communication skills

- Above average computer skills and have the ability to competently demonstrate software functionality

- Fluent in English and Swedish - French will be a plus

What we offer
We offer you a global role in a dynamic and fast-growing company at the forefront of technology. We provide competitive benefits, compensation based on competence and performance, and opportunities for career advancement. Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.

How to apply
If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. Please make sure to send us your CV in English, as we are an international operating company. For questions regarding the recruitment process, please contact Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Aksel Jarlbäck, VP Sales, at aksel.jarlback@novacura.se.

About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

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Account Manager

Novacura AB
Account manager
Läs mer Jan 26
Novacura is a dynamic and innovative company specializing in business solutions that empower organizations to streamline and optimize their processes. With a strong focus on digital transformation, we help our clients achieve operational excellence and stay ahead in today's rapidly evolving business landscape.

We are now looking for an Account Manager for our existing and new customers in the region.

About the job
As an Account Manager at Novacura, you will work in a role that spans the Scandinavian region in a company with a unique global position. You will play a crucial role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our solutions. Besides acting as a liaison between our customers and the relevant departments accountable for the delivery of our products and services, you will pro-actively support in the development of new business and support ongoing customer projects. Your responsibilities include:

- Foster strong client relationships, understanding their needs and positioning Novacura solutions effectively.

- Identify upselling opportunities, working with the sales team for revenue growth.

- Communicate client feedback for continuous improvement.

- Proactively manage contract renewals, aiming for long-term relationships through transparent communication.

- Stay informed about industry trends to position Novacura as a trusted advisor.

You will be part of Novacura’s global Sales Team and report to our Sales Director.

About you
We are looking for a dynamic and results-oriented professional to join our team as an Account Manager. Success in this role requires an entrepreneurial mindset, excellent communication, and strong collaboration skills. You should possess the ability to cultivate and sustain robust client relationships, demonstrating a results-driven approach focused on achieving sales targets and ensuring client satisfaction. In addition, you have:

- Experience in the role of Account Manager, ERP/Business Consultant or similar

- Project management skills and a good understanding of agile development

- Fluent in English and Swedish (written and spoken)

- Willingness to travel on occasion

Experience with project and/or application management involving IFS Applications is meritorious.

What we offer
Join our dynamic team in an innovative and rapidly growing IT company, where you can directly contribute significant value to our customers. We provide competitive benefits, compensation based on competence and performance, and opportunities for career advancement. Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.

How to apply
If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Östen Westman, Sales Director Business Systems, at osten.westman@novacura.se.

About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

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Senior Systems Engineer

Novacura AB
Systemförvaltare
Läs mer Jan 18
About the Job

Working as a Senior Systems Engineer gives you the possibility to deliver high-quality solutions, ensuring the smooth operation of critical enterprise systems. In this role you are focusing on proactive monitoring, license administration, and system delivery. You will collaborate with cross-functional teams, including developers, consultants, and project managers, to deliver successful system implementations. This is an exciting opportunity to work in our Customer Success Team where you will make a significant impact on our clients' success!

As a Senior Systems Engineer you will be responsible for:

- Install, upgrade, and update critical systems, including IFS Servers and Oracle databases, ensuring seamless integration and functionality.

- Configuring, testing, and implementing new releases, patches to the IFS Applications and Novacura Flow.

- Provide technical support and guidance to clients, addressing their queries, issues, and concerns promptly.

- Proactively monitor IFS Servers and Oracle databases to ensure optimal performance and availability.

- Deliver customized solutions to customer environments, addressing specific business needs and requirements.

- Stay updated on the latest industry trends, best practices, and advancements in IFS Servers, Oracle, and system administration.

About you
We are looking for a talented individual with exceptional problem-solving capabilities, a proactive mindset, and excellent communication skills. As a customer-centric individual, you have the ability to work autonomously and effectively handle multiple tasks simultaneously. If you’re the person we are looking for, you also possess:

- Proven experience as an IFS Systems Engineer or similar role, with a focus on proactive monitoring, system administration, and solution delivery.

- Knowledge of IFS Servers, Oracle databases, and related technologies.

- Knowledge of Oracle PL

- Experience in delivering solutions to customer environments, ensuring successful implementations.

- Proficiency in system installations, upgrades and updates.

- A bachelor’s degree in computer science, information technology, or a related field.

What we offer
We strongly believe in working with individuals who love what they do. When you get the opportunity to do what you do best, the result will be something out of the ordinary.

We offer you a global development role in an innovative and fast-growing company at the forefront of technology, and we provide you with the opportunity to deliver real value to the customers. We offer competitive benefits and compensation based on competence and performance.

Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.

How to apply
If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Ellen Jingrot, Talent Acquisition, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Bathiya Perera, Evergreen Manager, at bathiya.perera@novacura.com.

About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

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Lead our Customer Support Team!

Novacura AB
Kundtjänstchef
Läs mer Jan 16
About the job

As a Customer Support Manager you will collaborate closely with the global support manager to uphold and elevate customer satisfaction and service quality. We seek an enthusiastic leader to foster the growth and development of our outstanding customer support team in Sweden, currently comprising highly skilled and dedicated professionals, with plans for expansion. Your responsibilities include:

- Providing day-to-day leadership and overseeing workload management for team members.

- Supporting the team through knowledge sharing, training, and mentoring initiatives.

- Continuously identifying enhancement areas for customer satisfaction.

- Collaborating with the Global Support Manager, to establish and execute processes for customer support.

- To ensure adherence to customer agreements and established SLA levels.

- Managing various administrative tasks, including authorization of time, performance, and salary reviews, 1:1 sessions, skill development, and recruitment efforts.

- Conducting follow-ups on key support metrics for both internal and external customers.

- Developing proficiency in Novacura Flow and IFS related functionalities.

Your attributes and skills
We are looking for a leader that can contribute with new ideas, strategic thinking, and resourcefulness. Exceptional communication skills, prioritization abilities, and a structured work approach are crucial for success in this role. The ideal candidate is ambitious, continually strives for learning and achieving new goals, and excels in hands-on work while efficiently creating streamlined processes.

Key qualifications include:

- Proven experience as a manager or leader.

- Previous work experience within the IT/technology sector.

- University degree or equivalent in a relevant field.

- Fluent in both Swedish and English, with strong oral and written communication skills.

What we offer
Join our dynamic team in an innovative and rapidly growing IT company, where you can directly contribute significant value to our customers. We provide competitive benefits, compensation based on competence and performance, and opportunities for career advancement. Our brand-new office in the heart of Gothenburg offers a breathtaking panoramic view, Friday breakfasts, and highly skilled Novacurians to hang out with.

How to apply
If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Ellen Jingrot, Global Talent Acquisition Specialist, at ellen.jingrot@novacura.com. For questions regarding the position, please contact Jasmine Perera, Global Support Manager, at jasmine.perera@novacura.com.

About Novacura
At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product - Novacura Flow, a low-code development platform that helps, among others, to extend ERP systems. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

Ansök nu
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